Yukaihe Company: Professional Services Build the Foundation of Trust​

In the fierce competition of the apparel import and export industry, the professional service system of Baoding Yukaihe Garments Import and Export Co., Ltd. has become the core competitiveness to impress customers. From the accurate implementation of customization needs to the thoughtful guarantee of after-sales links, every link reflects a profound interpretation of the word "professional", building a trust bond with customers.​

In the fierce competition of the apparel import and export industry, the professional service system of Yukaihe has become the core competitiveness to impress customers. From the accurate implementation of customization needs to the thoughtful guarantee of after-sales links, every link reflects a profound interpretation of the word "professional", building a trust bond with customers.​

Customization Services: Precise Implementation of Creativity​

Yukaihe regards customization services as a bridge connecting customer needs and product presentation, and has built a full-process personalized solution. For corporate customers, it provides detailed services from logo craft selection to color calibration - flat embroidery or three-dimensional embroidery can be chosen according to the brand tone, thread colors are strictly matched with Pantone color numbers, and designers will simultaneously provide more than 3 visual schemes, including logo presentation effects of different sizes and positions. When customizing team hoodies for a sports brand, the glossiness of embroidery threads was adjusted to make the logo show a gradient effect under different lights, perfectly fitting the brand's dynamic characteristics.​

Personal customization relies on digital technology to achieve "what you see is what you get". Through the 3D rendering preview function, customers can intuitively see the wearing effect under different fabrics and processes, and even simulate the texture change after washing. For cross-border customers, the team will also incorporate localized considerations: styles exported to Europe and America increase the inclusive design of shoulder width and bust, while products sold to Japan and South Korea strengthen the exquisite edge-locking technology of cuffs and necklines. The flexible policy of minimum order quantity as low as 50 pieces fully meets the small-batch customization needs of independent designer brands. It once assisted a new designer in completing the first customization of a series of Bucket Hats, taking only 15 days from fabric sampling to finished product delivery.​

After-Sales Service: Conveying Temperature with Details​

The 180-day quality assurance service covers the entire life cycle of the product: quality problems such as embroidery falling off and fabric pilling can be repaired for free, and round-trip freight is borne by the company; the multilingual customer service team (Chinese/English/Japanese/Korean) responds online 24 hours a day, guiding customers through video calls to carry out maintenance operations such as shaping knitted hats and preventing deformation of hoodie necklines. It once solved the problem of hoodie shrinkage after washing for an overseas customer. The customer service team coordinated with the factory overnight to readjust the version, sent the repaired products within 48 hours, and attached a detailed care manual.​

In view of the particularity of customized products, lifelong modification services are also provided: customers can adjust the clothing length and waist circumference for free when their body shape changes, and accessories (such as hat drawstrings and T-shirt snaps) can also be applied for replacement. This concept of "after-sales service never ends" extends professional services to every stage of product use.​

From demand communication to after-sales follow-up, Yukaihe's professional services have always focused on "solving problems". Whether providing standardized customization solutions for large enterprises or realizing personalized creativity for niche customers, it uses professional capabilities to solve demand pain points. This customer-centered service philosophy has not only won business cooperation but also accumulated industry reputation across borders.